In an Emergency Call 911
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Non-Emergency Call 501.922.0011
Billing Concerns and Comments Call 800.832.6395
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Ambulance Service FAQ
What is the charge that will be on my POA utility bill?
All property owners
will have a $6.25 per month charge added to their utility bill to support the
cost of ambulance service
in Hot Springs Village.
Who will provide
ambulance service?
The POA has contracted with LifeNet (the
current provider) to have three Advanced Life Support Ambulances in Hot Springs
Village.
Who will handle questions relative to
ambulance service
charges?
The POA will not administer any
ambulance
billing/claims/collections. This is done through LifeNet. Their phone number is
501.624.4206 or 1.800.832.6395.
If I am a renter, do I have
ambulance coverage even
though the property owner pays the assessment?
Yes, please pick up a copy of the Schedule of
Benefits for more information. Copies are available at the POA Administration
Office.
If I live in Hot Springs Village only part of the time do I
have to pay when I’m not here and my utilities are shut off?
No.
Will I be covered when I’m in the Village even though I’m not
here full time?
Yes.
Will I be covered outside the proximity of the Village gates,
(i.e. Cranford’s, Wal-Mart, etc.)
Yes, if your home address is in the Village
or if you are a property owner.
Will the water bills show a separate line item
for the ambulance charge?
Yes.
The water bills are currently taxed; will the
ambulance charge be taxed
also?
No. The only portion of the POA utility bill that is
subject to a sales tax is water. The other portions of the bill (wastewater,
solid waste collection and the new
ambulance fee) represent
services and are not subject to sales tax.
Is the ambulance service considered the same type
of service as the police and fire protection covered by POA monthly fees? If so,
why is this fee not being paid via the monthly POA fees?
Police and fire protection are services provided
directly by the POA in which all costs associated with such service are the
responsibility of the POA.
Ambulance service is provided through a contractual agreement with a private
entity, LifeNet. The financial support provided by the POA is for the subsidy
required for the provision of three advanced life support units in Hot Springs
Village and not the total cost of this service.
Ambulance service charges paid by the users through insurance or
out-of-pocket paid directly to the
ambulance service provider supports over half of the
ambulance service costs in Hot Springs Village.
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LIFENET CONTACT INFORMATION
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Billing Concerns and Comments: 800.832.6395
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HSV
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Hot Springs
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Texarkana
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114 Los Lagos Drive
Hot Springs Village,
Arkansas 71909
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220 Ouachita Ave
Hot Springs, Arkansas 71901
(501) 624-4206
(800) 832-6395
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6300 Hampton Rd
Texarkana, Texas 75503
(903) 832-8531
(800) 832-6395
Fax (903) 832-0215
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