In an Emergency Call 911
Non-Emergency Call 501.922.0011
Billing Concerns and Comments Call 800.832.6395
LifeNet, Inc and Howard County Ambulance Service, L.L.C. have
entered into an agreement in which LifeNet has purchased the ambulance service
for Hot Springs Village. This purchase was approved by Village Property Owner's
Association (POA) on March 18, 2009 and will become effective on March 29, 2009
LifeNet, Inc, is an
private non-profit ambulance service. Our charter requires us to engage in the
provision of ambulance services and related activities. Our home office is
6225 St. Michael Drive, Texarkana, Texas
. You can visit us our main website at
Hot Springs Village Community Foundation - EMS Endowment
How can the HSVCF Endowment for Emergency Medical Services & Related Transportation help you?
Each year the funds from the endowment are used to improve the quality of emergency service provided in the Hot Springs
Village area. This can include up-to-date equipment and training for the EMS drivers and medics.
You can help assure high quality service in our community by adding to the endowment. Find out more here.
Ambulance Service Funding and Member Benefits
To support the cost of providing ambulance
service to the occupants of Hot Springs Village,
all property owners have a $6.25 per month charge
added to their utility bill. The ambulance service charge is on a separate line
on your water bill and is not taxed. In consideration for the monthly charge each
occupant receives the following benefits:
Emergency transport for occupants with Medicare, with or without a supplemental
policy or occupants with private insurance that pays a portion of the ambulance
charges, service is covered at 100% - will owe nothing. If Medicare or insurance
does not pay, the occupant will receive a 40% discount on billed charges.
Emergency transport for occupants without Medicare or private insurance will receive
a 40% discount on billed charges.
Emergency transport of any patient who is not an occupant — After
Medicare and/or private insurance pays, the patient will receive bill for 100% of
the remaining charges.
Non-emergency transports which are ordered by a physician will have the same benefits
as an emergency transport.
Not medically necessary transports for patients not ordered by a physician — will
not be provided.
Occupants include all Hot Springs Village property owners regardless of occupancy,
as well as residents, tenants, guests, and any and all other persons occupying the
residences of Hot Springs Village. (Occupants do not include repair workers, housekeepers,
and persons at residences for the purpose of providing a service.)
Even though the property owner pays the assessment renters also have access to the
ambulance benefit . Renters can pick up a copy of the Schedule of Benefits at the
POA Administration Office.
Use this link to view a FAQ
on the ambulance service provided by the POA
Customer Service Satisfaction
Quality is one of LifeNet’s distinguishing characteristics. This quality begins
with the skills and character of those selected to join the organization and
their orientation to the company. It continues with the expectations that are
set forth, not only for individual employees but also for the organization as a
whole. It is well established that quality lies in the eyes of the customer or
patient. As such, everyone in the LifeNet organization continually strives to
define, quantify, and ultimately exceed his or her customer’s expectations.
To determine our success in meeting our customer’s expectations, LifeNet
utilizes an independent survey company.
Each month, EMS Survey Team (EMSST) randomly selects patients from data provided
by LifeNet. These patients are mailed the survey tool and are requested to fill
out the single page form, adding their comments throughout. Patients then return
the survey in the postage paid envelope to EMSST. Returned results are scanned
and tabulated in the EMSST survey database.
From these results, EMSST develops statistical reports which numerically and
graphically show how our patients view key aspects of the service they received.
Furthermore, these results are compared to the benchmarked results of all the
companies using the survey. In this way, we can evaluate how our scores stack up
against the aggregate “universe” of all ambulance scores.
A copy of the survey and our latest results are included in the chart
Click here for more
information on LifeNet's services
LIFENET CONTACT INFORMATION
Billing Concerns and Comments: 800.832.6395
114 Los Lagos Drive
Hot Springs Village,
220 Ouachita Ave
Hot Springs, Arkansas 71901
6225 St. Michael Dr.
Texarkana, Texas 75503
Fax (903) 832-0215